Our Commitment to Urban Fashion Enthusiasts
At Urban Wear Deal, we bring Seattle’s distinctive urban style to fashion lovers worldwide. We understand that urban fashion isn’t just about clothing—it’s about expressing your unique identity. That’s why we’re committed to making your shopping experience as seamless as the styles we curate.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipping | EMS |
Returns & Exchanges Policy
We want you to love your Urban Wear Deal items as much as we do. If you’re not completely satisfied, our straightforward returns process makes it easy to find the perfect fit for your urban style.
Return & Exchange Timeframe
We accept returns and exchanges for eligible items within 15 days of the delivery date.
Eligibility Requirements
To be eligible for a return or exchange, your item must be:
- Unused and in original condition
- In the original packaging with all tags attached
- Not showing any signs of wear or washing
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned or exchanged unless defective:
- Jewelry (all types)
- Hair Accessories
- Leggings & Socks
If you receive a defective item from these categories, please contact us immediately with photos of the defect.
Step-by-Step Return Process
1Initiate Your Return or Exchange
Contact our customer service team at [email protected] with your order number and details about the items you wish to return or exchange. Use the template below to ensure you provide all necessary information:
Email Body:
Dear Urban Wear Deal Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Order Date] Items to Return/Exchange:
– [Item Name], [Size], [Color] – [Item Name], [Size], [Color] Reason for Return/Exchange: [Please specify – wrong size, defective item, changed mind, etc.]
Please provide instructions on how to proceed with the return.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]
2Receive Return Instructions
Within 1-2 business days, our customer service team will email you detailed return instructions, including the return shipping address and any special instructions for your specific items.
3Package and Ship Your Return
Carefully package the items in their original condition with all tags attached. Include a copy of your order confirmation or the return form we provide. We recommend using a trackable shipping service for your return.
4Processing Your Return or Exchange
Once we receive your returned items, our team will inspect them within 3-5 business days. We’ll then process your refund or ship your exchange items according to your preference.
Refund Information
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive and inspect your returned items. The timing of when you’ll see the refund in your account depends on your payment method:
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days after we process your refund |
| PayPal | 3-5 business days after we process your refund |
What’s Refunded
We refund the cost of the returned items and any applicable sales tax. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). In such cases, we’ll provide a prepaid return shipping label.
Need Help With Your Return or Exchange?
Our customer service team is here to help you with any questions about returns or exchanges.
Email: [email protected]
Response Time: We typically respond within 1-2 business days
We appreciate your trust in Urban Wear Deal and are committed to ensuring your urban fashion experience is as distinctive and reliable as the Seattle style we represent.