Our Commitment to Your Satisfaction

At Urban Wear Deal, we’re dedicated to bringing Seattle’s distinctive urban style to fashion enthusiasts worldwide. Just as we carefully curate our collections, we’re committed to ensuring your complete satisfaction with every purchase. If you’re not entirely happy with your order, our straightforward returns and exchanges process makes it easy to find the perfect fit for your urban style.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of the delivery date. To be eligible for a return or exchange, your item must be unused, in its original condition, and in the original packaging with all tags attached.

Step-by-Step Return & Exchange Process

1 Initiate Your Return or Exchange

Start the process by contacting our customer service team at [email protected] with your order number and details about the items you wish to return or exchange. You can use the template below to ensure you provide all necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Urban Wear Deal Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Order Date] Items to Return/Exchange: – [Item Name], [Size], [Color] – [Item Name], [Size], [Color] Reason for Return/Exchange: [Please specify – wrong size, defective item, changed mind, etc.] Please provide instructions on how to proceed with the return. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

2 Receive Return Instructions

Within 1-2 business days, our customer service team will email you detailed return instructions, including the return shipping address and any special instructions for your specific items.

3 Package and Ship Your Return

Carefully package the items in their original condition with all tags attached. Include a copy of your order confirmation or the return form we provide. We recommend using a trackable shipping service for your return.

4 Processing Your Return or Exchange

Once we receive your returned items, our team will inspect them within 3-5 business days. We’ll then process your refund or ship your exchange items according to your preference.

Refund Information

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive and inspect your returned items. The timing of when you’ll see the refund in your account depends on your payment method and financial institution:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your refund
  • PayPal: 3-5 business days after we process your refund

What’s Refunded

We refund the cost of the returned items and any applicable sales tax. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Note: For exchanges, we’ll ship your replacement items once we receive your return. If the exchange item has a different price, we’ll process a partial refund or charge the difference accordingly.

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged unless they are defective:

  • Jewelry (for hygiene reasons)
  • Hair Accessories (for hygiene reasons)
  • Leggings & Socks (for hygiene reasons)
  • Items that show signs of wear, have been washed, or have removed tags
  • Items not in their original condition or packaging

If you receive a defective item from these categories, please contact us immediately at [email protected] with photos of the defect, and we’ll gladly assist you.

Exchange-Only Items

Some items from our carefully curated collections may be eligible for exchange only (not refund), particularly during special promotions or for limited-edition pieces. Our customer service team will inform you if this applies to your items.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). In such cases, we’ll provide a prepaid return shipping label.

Need Help With Your Return or Exchange?

Our customer service team is here to help you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Response Time: We typically respond within 1-2 business days

We appreciate your trust in Urban Wear Deal and are committed to ensuring your urban fashion experience is as distinctive and reliable as the Seattle style we represent.