FAQ

We specialize in curated urban fashion collections including:

• Bags & Wallets
• Belts & Suspenders
• Blazers & Vests
• Dresses
• Hair Accessories & Hats
• Jeans & Pants
• Jewelry
• Leggings & Socks
• Outerwear
• And much more!

Our products embody the Seattle urban aesthetic – blending streetwear sensibility with versatile, fashion-forward pieces that work for various occasions. We focus on pieces that express individuality while maintaining urban sophistication.

Yes! While we have a dedicated “Men” section, our collections include unisex and gender-specific items across all categories to cater to diverse style preferences.

We offer global delivery to most international destinations! However, we’re currently unable to deliver to some parts of Asia and select remote locations. All orders are processed from our Seattle headquarters.

We offer two main shipping methods:

• Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
• Free Shipping: 15-25 days after dispatch via EMS (for orders over $50)

All orders are processed within 1-2 business days before shipping.

Absolutely! For Standard Shipping, we provide reliable tracking from dispatch to delivery. You’ll receive tracking information via email once your order ships.

While we work to minimize delays, delivery times may vary during peak seasons or due to circumstances beyond our control such as customs processing or weather conditions. We appreciate your understanding!

We accept all major payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Yes! We use industry-standard encryption and security measures to protect your payment information. Your financial data is always handled with the utmost care and security.

We stand behind our products! If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Your satisfaction is at the core of our Urban Wear Deal philosophy.

Please contact our support team at [email protected] with your order details and reason for return. We’ll guide you through the simple return process.

Items must be in original condition with tags attached. For hygiene reasons, some items like jewelry and hair accessories may have specific return requirements.

We’re proudly based in Seattle, Washington! Our address is 5026 Union Street, Seattle, US 98119. This urban environment inspires our collections and brand philosophy.

We’re not just delivering clothing – we’re delivering confidence, style, and the authentic Seattle urban aesthetic to fashion-forward individuals worldwide. Our curated collections focus on versatility, quality, and that distinctive urban flair.